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Does eBay request the item returned to them when wanting a refund?
If we’re asked to step in to help, we’ll ask the buyer to return the item to you. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under our seller protections.
What does eBay do with returned items?
Items that are returned after inspection through eBay Authenticity Guarantee will be sent back to the buyer, and a refund will not be issued, if the item is returned in a different condition from which it was received.
What happens if an eBay return request item comes back damaged?
If the item is returned used or damaged, you will no longer be able to give a refund to the buyer even if you qualify to give partial refunds under our seller protections. If you stated in your listing’s return policy that you accept returns, your buyer can return the item to you, even if they’ve changed their mind.
Does eBay pay you back if you get scammed?
eBay Money Back Guarantee covers most transactions on eBay. It means buyers can get their money back if an item didn’t arrive, is faulty or damaged, or doesn’t match the listing.
Why did eBay automatically approve a return?
If a buyer requests a return because they don’t want an item anymore and the request meets your returns policy, the request will be automatically accepted. Who pays for the return shipping label cost? The party responsible for the return shipping label cost depends on your returns policy.
What happens if you don’t refund on eBay?
If you don’t refund the buyer within 10 days, they can file a claim through the eBay Money Back Guarantee. If the item is damaged, faulty, or doesn’t match the listing description, they’re covered by the eBay Money Back Guarantee, and you’ll have to refund them or replace the item, even if you don’t offer returns.
Can eBay force you to refund a buyer?
You can issue a refund on eBay either by responding to a buyer’s request, or by proactively cancelling an order before it’s shipped. Once you issue a refund, you can ask for the item you sold to be returned to you — however, depending on the value of the item, this might not be worth it.
What happens if you dont refund a buyer on eBay?
Can you get scammed on eBay by buyer?
It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers.
What to do if a seller refuses to refund?
Company Won’t Give You a Refund? Here’s How to Get Your Money Back
- Try to Work it Out with the Merchant First.
- Option 1: Request a Chargeback.
- Option 2: Consider Mediation.
- Option 3: Sue in Small Claims.
- Option 4: Pursue Consumer Arbitration.
- FairShake Can Help Make Arbitrating a Breeze.
Will eBay automatically refund?
In most cases, we will automatically accept return requests and provide a return shipping label to a buyer wishing to return an item if an eBay label is available. If no action is taken, eBay will automatically issue the refund two business days after the tracking number shows a confirmed delivery status.